Support

Account Management
When you contract to Primus or Vodafone through our company, as an extra benefit to you Big Byte Telco Solutions will act as your personal Account Manager. If you have a query or a problem with your account or phone service all you need to do is ring us and we will organise for a customer service officer from Primus or Vodafone ring you to help you solve your account or phone issue. This gives you a single point of contact and a familiar person to whom you can explain your problem or query and for the cost of a local call anywhere within Australia during business hours.

The objectives set by our account managers include but are not limited to the following:

• Ensuring continuity of service provisioning
• Minimising risk for the client
• The benefits of dealing with one organisation
• Development of a long-term relationship
• An understanding of our client’s needs